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ORDER AND SHIP EARLY! Orders may require longer lead times due to post-pandemic shipping and industry-wide supply chain challenges.
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Order And Ship Early!

A massive increase in online shopping and residential deliveries has created record-breaking shipment volumes for UPS, FedEx and USPS. They can't keep up with demand. This can add days to production and delivery times in some instances. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines. If you have large orders and tight deadlines, please call customer service for extra planning and attention.

On-time delivery could require longer shipping lead times, so order early!

  • Delivery of in-stock orders may be delayed due to longer shipment transit times
  • Custom orders may be subject to double delays. Inventories may take longer to reach decorators. Once decorated, shipment to the customer can take longer too
  • Paying for expedited services no longer guarantees on-time delivery. Shippers have discontinued their “money-back” delivery time guarantees for the foreseeable future

Plan & order early!

While Staples is working with suppliers and freight carriers to secure priority processing, delays cannot be mitigated in all cases. Shipping carriers do not know when shipping volumes and capacities will normalize. We will keep you informed as volumes and shipping times improve.

Have a mandatory in-hands date?

Share it with customer service! They will know the best options to ensure timely delivery.

Order early if you can!

Build a few extra days into your timeline just in case.

Shipping to or from Southern California?

Order even earlier! That region is experiencing the longest delays.
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Staplespromo.com ("Site") is owned by Staples, Inc. ("Staples") and is currently provided free of charge to users who agree to abide by these T&C. Staples reserves the right to change the nature of this relationship at any time, and to revise these T&C from time to time as Staples sees fit. Users who violate these T&C will have their access canceled and they may permanently be banned from using the Site. Notices to you (including notices of changes to these T&C) may be made via posting to the Site or by e-mail (including in each case via links), or by regular mail, or as otherwise agreed between you and Staples. Users should check these T&C periodically. By using the Site after we post changes to these T&C, you agree to accept those changes, whether or not you actually reviewed them.

USERS/PARTICIPANTS

We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.

No person under the age of 13 should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older.

COOKIES

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COPYRIGHTS, TRADEMARKS & RESTRICTIONS

The material included herein, including site design, text, graphics and the selection and arrangement thereof are copyrighted © by Staples, Inc. ALL RIGHTS RESERVED. Staplespromo.com®, Staples®, that was easy®, other trademarks and all page headers, custom graphics and custom icons are service marks and trademarks of Staples the Office Superstore, LLC. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

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LINKS

Staples is not responsible for the content of any unaffiliated Web sites that may be linked to or from the Site. These links are provided for your convenience only and you access them at your own risk. Any other Web site accessed from the Site is independent from Staples, and Staples has no control over the content of that other Web site. In addition, a link to any other Web site does not imply that Staples endorses or accepts any responsibility for the content or use of such other Web site. In no event shall any reference to any third party or third-party product or service be construed as an approval or endorsement by Staples of that third party or of any product or service provided by a third party.

PRIVACY ISSUES

Staples is concerned about privacy matters for its customers. To learn more about how we protect customer information, please click on the link to review our Privacy Policy.

PRODUCT AND SERVICES INFORMATION

Prices shown on the Site apply to products and services on the Site. Price and availability are subject to change without notice.

In order to comply with federal anti-money laundering regulations, we are unable to process gift card orders of more than $2,000.00 in any single transaction.

We attempt to display all products shown on the Site in an accurate manner; however, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in size, shape and color of the products.

The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers.

CANCELLATION AND RETURN POLICY

Due to the custom nature of items that are specially made and/or decorated pursuant to customer's specifications, all orders are final and cannot be cancelled by the customer for any reason. Returns on items will not be accepted unless such items are materially damaged or materially do not meet product specifications, in which case such items must be returned within ninety (90) days of customer's receipt of such items.

SHIPPING POLICY

An estimated delivery date will be provided after your order is placed. The estimated delivery date is based on selection of ground delivery and is approximate. These dates vary due to carrier shipping practices, delivery location and the items you order. Products may be delivered in separate shipments. If you need your order shipped sooner than the dates available, please call our customer service department at 1-800-491-3003.

NOTICE AND TAKE-DOWN PROCEDURES

If you believe any Materials on the Site infringe your copyright or trademark rights, you may request such Materials be removed by following the notice and take-down procedures of the Digital Millennium Copyright Act. To follow those procedures, contact Staples' copyright agent (identified below) and provide the following information:

A clear statement identifying the works or other Materials believed to be infringed.

A statement from the copyright holder or authorized representative that the Materials are believed to be infringing.

Sufficient information about the location of the allegedly infringing Materials so that Staples can find and verify its existence.

Your name, telephone number and email address.

A statement from you under penalty of perjury that the information supplied is accurate, and that you are authorized to act on the copyright owner's behalf.

A signature or the electronic equivalent from the copyright holder or authorized representative.

Staples' agent for notice of copyright issues on the Site can be reached as follows:

Staples, Inc.
500 Staples Drive
Framingham, MA 01702
Attn: Legal Department
with a copy to: General Counsel
(ref: Copyright Infringement)

CONDUCT OF USERS

You agree that you will not: (i) transmit via or through the Site any information, data, text, files, links, software, chat, communication or other materials that is or that Staples considers to be unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, racially or ethnically hateful or otherwise objectionable; (ii) attempt to transmit any "virus," "trojan horse" or other software destruction or disruption device; (iii) intentionally or unintentionally violate any applicable local, state, national or international law, including but not limited to, any regulations having the force of law while you are using or accessing the Site or in connection with your use of the Site, in any manner; and (iv) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity.

USER LICENSE AND WARRANTY

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You agree and covenant that at Staples' request, and without further consideration, you will promptly provide Staples with reasonable evidence of such adequate and enforceable rights and/or licenses, and agree that Staples may provide a copy of these T&C to anyone claiming an infringement of copyright/trademark in Licensed Material or to law enforcement or other entities as required by law or as Staples reasonably determines to be necessary to protect its rights or the rights of others.

COMMENTS AND FEEDBACK

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INDEMNITY

By using the Site, you agree to indemnify the Staples Parties for any and all claims, damages, losses, liabilities and causes of action (including expenses and attorneys' fees) incurred by them arising out of or relating to your breach or alleged breach of these T&C (including, without limitation, claims made by third parties for infringement of intellectual property rights). You agree to cooperate as fully as reasonably required in the defense of any claim. Staples reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

DISCLAIMER, LIMITATION OF LIABILITY

THE SITE IS PROVIDED BY STAPLES ON AN "AS IS" AND "AS AVAILABLE" BASIS. STAPLES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO (1) THE OPERATION OF THE SITE, (2) THE QUALITY, ACCURACY, COMPLETENESS OR VALIDITY OF ANY MATERIALS ON THE SITE, OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE SITE, OR (3) WHETHER THE FUNCTIONS CONTAINED ON THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. STAPLES IS NOT RESPONSIBLE FOR PRINTING OR TYPOGRAPHICAL ERRORS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

THIS SITE MAY ALSO CONTAIN FACTS, VIEWS, OPINIONS, STATEMENTS AND RECOMMENDATIONS OF THIRD-PARTY INDIVIDUALS AND ORGANIZATIONS. NONE OF THE STAPLES PARTIES REPRESENTS OR ENDORSES THE ACCURACY, TIMELINESS OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION DISPLAYED, UPLOADED OR DISTRIBUTED THROUGH THE SITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT OR INFORMATION WILL BE AT YOUR SOLE RISK.

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CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

TYPOGRAPHICAL ERRORS

While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specifications. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellation. Staples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

TERMINATION

Staples may, in its sole discretion, terminate or suspend your access to all or part of the Site, for any reason, including, without limitation, breach of these T&C. In the event these T&C are terminated, the restrictions regarding Materials appearing on the Site, and the representations and warranties, indemnities and limitations of liabilities set forth in these T&C will survive termination. In the event that you are unsatisfied with the services provided by Staples, your sole remedy is to terminate your use of the Site.

JURISDICTION; DISPUTES

Staples operates the Site from its offices within the United States. Staples makes no representations that content and materials on the Site are legal or appropriate for use from outside the United States. If you choose to access the Site from other locations, you do so at your own risk and are responsible for compliance with any and all local laws. You may not use the Site in violation of U.S. export laws and regulations. These T&C will be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, as it is applied to agreements entered into and performed therein, and excluding: (i) the United Nations Convention on Contracts for the International Sale of Goods; (ii) the 1974 Convention on the Limitation Period in the International Sale of Goods; and (iii) the Protocol amending the 1974 Convention, done at Vienna April 11, 1980. Any action brought to enforce these T&C or matters related to the Site will be brought in either the State or Federal Courts of the Commonwealth of Massachusetts; provided, however, that notwithstanding anything contained in these T&C to the contrary, Staples shall have the right to institute judicial proceedings against you or anyone acting by, through or under you, in order to enforce Staples' rights hereunder through reformation of contract, specific performance, injunction or similar equitable relief. Any claim or cause of action you have under these T&C or your use of the Site: (y) must be commenced within one year after the claim or cause of action arises, or such claim or cause of action will be barred; and (z) must be brought individually, and not consolidated as part of a group or class action complaint. If any provision of these T&C is deemed void, unlawful or otherwise unenforceable for any reason, that provision will be severed from these T&C and the remaining provisions of these T&C will remain in force. These T&C constitute the entire agreement between you and Staples concerning your use of the Site.